Description
HOW TO ORDER
1- Place the order with the name of your pet and choose the font that you would like to use.
2- Take a front-facing photo of your pet in a sufficiently lighted spot from head to chest ensuring the image is high resolution. We recommend that your pet’s snout faces forward and no accessories for better result.
3- Upload the photo of your pet via Etsy Messages or send it to us by email at order[!at]puccha.com.
*** If you want to send us a few options, we will be more than happy to help you choose the one we think will turn out the best ***
4- We will send you the sample within 12 hours after of your purchase before printing your pillow and will ask you to confirm if the design satisfies you.
5- Please allow between 2 to 5 days after confirmation for us to prepare and ship your item.
*** To have more than one print on your product, describe your animal friends (species of the animal and its name) in personalization box and purchase our “Additional Pet Add-On” for each additional pet with the purchase of this product in the link below:
https://etsy.me/3KhY68f (Additional Pet Add-On)
For example:
If you want to have your 3 different animal friends printed on your product, you must write each of their species and names in “personalization box” and then select the quantity of 2 in “Additional Pet Add-On”.
⚡️ PRODUCT DESCRIPTION ⚡️
* 100% Spun polyester – Made from spun polyester threads, it retains its shape, doesn’t wrinkle, and doesn’t require ironing.
* Beige plastic zipper with metal head – The beige zipper will look great together with your design.
* Concealed zipper.
⚠️ CARE INSTRUCTIONS
Remove the pillow cover. Pre-treat the stains with soft cloth or bristle brush that had been soaked in warm soapy water. Machine wash, max 40°C (104°F), normal cycle. Do not bleach, do not tumble dry, do not dry-clean. Iron, steam, or dry low heat only. Fluff to reshape when assembling it back together.
PROCESSING AND SHIPPING TIME
Our items are made to order. Please allow 2-5 business days for production.
USA shipping takes up to 2-5 business days.
Worldwide shipping takes up to 3-10 business days.
RETURN POLICY
Unfortunately, since this is a customized product, we cannot offer refund or exchange, unless there is damage to the item or, if the item was never received.
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We hope you enjoy this product.
Please feel welcome to leave an item review!
For any inquiries, please get in touch with us directly by Etsy message or by email: info[!at]puccha.com
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