Description
HOW TO ORDER
1- Place the order with the name of your pet and choose the font that you would like to use.
2- Take a front-facing photo of your pet in a sufficiently lighted spot from head to chest ensuring the image is high resolution. We recommend that your pet’s snout faces forward and no accessories for better result.
3- Upload the photo of your pet via Etsy Messages or send it to us by email at order[!at]puccha.com.
*** If you want to send us a few options, we will be more than happy to help you choose the one we think will turn out the best ***
4- We will send you the sample within 12 hours after of your purchase before printing your mug and will ask you to confirm if the design satisfies you.
5- Please allow between 2 to 5 days after confirmation for us to prepare and ship your item.
⚡️ PRODUCT DESCRIPTION ⚡️
* Ceramic.
* 11 oz mug dimensions: 3.79″ (9.6 cm) in height, 3.25″ (8.3 cm) in diameter.
* Dishwasher and microwave safe.
⚠️ CARE INSTRUCTIONS
Clean in dishwasher or wash by hand with warm water and dish soap.
PROCESSING AND SHIPPING TIME
Our items are made to order. Please allow 2-5 business days for production.
USA & UK shipping takes up to 2-5 business days.
Worldwide shipping takes up to 10-15 business days.
RETURN POLICY
Unfortunately, since this is a customized product, we cannot offer refund or exchange, unless there is damage to the item or, if the item was never received.
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We hope you enjoy this product.
Please feel welcome to leave an item review!
For any inquiries, please get in touch with us directly by Etsy message or by email: info[!at]puccha.com
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