Description
HOW TO ORDER
1- Place the order with the name of your pet and choose the font that you would like to use.
2- Take a front-facing photo of your pet in a sufficiently lighted spot from head to chest ensuring the image is high resolution. We recommend that your pet’s snout faces forward and no accessories for better result.
3- Upload the photo of your pet via Etsy Messages or send it to us by email at order[!at]puccha.com.
*** If you want to send us a few options, we will be more than happy to help you choose the one we think will turn out the best ***
4- We will send you the sample within 24 hours after of your purchase before printing your poster and will ask you to confirm if the design satisfies you. The approval window after the final design is 48 hours. We’ll proceed with preparing your item if we don’t hear back from you after 48 hours.
5- Please allow between 2 to 5 days after confirmation for us to prepare and ship your item.
⚡️ PRODUCT DESCRIPTION ⚡️
* Ceramic.
* 11 oz mug dimensions: 3.79″ (9.6 cm) in height, 3.25″ (8.3 cm) in diameter.
* Dishwasher and microwave safe.
⚠️ CARE INSTRUCTIONS
Clean in dishwasher or wash by hand with warm water and dish soap.
PROCESSING AND SHIPPING TIME
Our items are made to order. Please allow 2-5 business days for production.
USA & UK shipping takes up to 2-5 business days.
Worldwide shipping takes up to 10-15 business days.
RETURN POLICY
Unfortunately, since this is a customized product, we cannot offer refund or exchange, unless there is damage to the item or, if the item was never received.
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We hope you enjoy this product.
Please feel welcome to leave an item review!
For any inquiries, please get in touch with us directly by Etsy message or by email: info[!at]puccha.com
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